We reserve the right to change this Policy at any time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. By visiting the Site, using or downloading the App, or using any of our services, you acknowledge that your personal information will be handled as described in this Policy. Your use of our Site, App, or services, and any dispute over privacy, is subject to this Policy.
1) THE INFORMATION WE COLLECT ABOUT YOU
We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and App.
Information We Collect Directly From You. The information we collect from you depends on how you use our Site, App, and services. To sign up for a membership through our Site or App, you must provide us with your name, email, address, phone number, date of birth, and your payment information. If you do not provide this information, we may not be able to offer our services to you. We also will collect information that you provide about any health conditions that could affect your ability to participate in our services.
We will also collect information about the workouts you schedule and information about your purchases. We may also collect information about the workout sessions you schedule, details about your exercise frequency and goals (as provided by you).
Information We Collect Automatically. We automatically collect information about your use of our Site and Apps through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information.
We may collect the following information from you by use of our Site: (i) domain name; (ii) your browser type and operating system; (iii) web pages you view on the Site; (iv) links you click on the Site; (v) your IP address; (vi) the length of time you visit our Site and or use our services; (vii) the referring URL, or the webpage that led you to our Site; and/or (viii) your device’s location information.
We may collect the following information from you by use of our App: (i) mobile device ID; (ii) device name and model; (iii) operating system type, name, and version; (iv) language information; (v) activities within the App; (vi) the length of time that you are logged into our App; and/or (vii) location information.
2) HOW WE USE YOUR INFORMATION
We may use your information, including your personal information, for the following purposes:
a. To provide our services to you, to communicate with you about your use of our services through email, mailings, text and telephone, to respond to your inquiries, to fulfill your orders including billing, and for other customer service purposes.
b. To tailor the content and information we may send or display to you, to offer personalized help and instructions, and to otherwise personalize your experiences while using the Site and App.
c. For marketing and promotional purposes.
d. We use your information to assist us in advertising on unaffiliated websites and in evaluating the success of our adverting campaigns.
e. To better understand how users access and use our Site and Apps.
f. To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
g. To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger.
h. For other purposes we may inform you about from time to time.
3) HOW WE SHARE YOUR INFORMATION
We may share your information, including personal information, as follows:
b. Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries.
c. Service Providers. We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, client information is shared with Clubessential, LLC d/b/a Club Ready and its associated platforms.
We also disclose information in the following circumstances:
d. Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we will share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.
e. In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, or other legal process, such as in response to a court order or subpoena.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and App, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and App.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web or mobile application pages. We may use clear GIFs (aka web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about usage of our Site and Apps. We and our service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Our Site and Apps may contain links to unaffiliated entities’ websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.
6) SECURITY OF YOUR PERSONAL INFORMATION
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
7) ACCESS TO YOUR PERSONAL INFORMATION
Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site or App for a period of time.
8) CHOICES AVAILABLE REGARDING PROMOTIONAL COMMUNICATIONS
We may send periodic promotional communications to you. You may opt-out of such communications by following the opt-out instructions contained in the communication. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional communications about recommendations or other information we think may interest you, we may still send you communications about your account or any services you have requested or received from us.
9) CHILDREN UNDER 13
Our Site, Apps, and services are not designed for children under the age of 13. If we discover that a child under the age of 13 has provided us with personal information, we will delete such information from our systems.
10) CONTACT US
If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us.